PROACTIVE ALERT
No tracking update detected → latest shipment status provided.
Service StandardsYou Can Count On
Clear StandardsProactive AlertsRules-Based Compensation
Tracking Protection
Clear Triggers. Defined Actions.No Guesswork.
INVESTIGATE
No tracking update detected → root cause identified and resolution initiated.
COMPENSATE
Extended tracking interruption → eligible shipments enter the compensation process.
Transit Protection
Performance Standards WithFinancial Accountability
| Route | Service | P95 Transit Time |
|---|---|---|
 US | Standard | 11.5 days |
| US | Sensitive | 14.5 days |
| Europe | Standard | 9.5–13 days |
| Europe | Sensitive | 11–15.5 days |
| Australia | Standard | 13 days |
| Australia | Sensitive | 16 days |
Transit Protection
Time is MoneyDelivery Time
P95 SLA Not Met
Shipping Fee Compensation
If the agreed P95 transit standard is not met, eligible shipments qualify for compensation equivalent to the shipping fee.
Maximum Delivery Time Exceeded
Shipping Fee + Eligible Cargo Value
If the maximum delivery time is exceeded, compensation may cover the shipping fee plus eligible cargo value.
Compensation Timeline
- P95
- Shipping Fee
- Eligible Cargo Value+
Shipping Fee
What Our ServiceGuarantee Covers
Compensation may apply to operational issues including:
- Peak-season congestion
- Labor strikes
- Customs inspection caused by our logistics channel
- Delivery delays
- Lost shipments
- Shipment damage
What Is NotCovered
The service guarantee does not apply to:
Policy-related force majeure- Inaccurate customer declarations
- Incomplete shipment information
- Product defects
- Prohibited goods
Non-compliant shipments
Compensation
Simple, Rules-Based Compensation
No Repeated Follow-Ups
Shipment information comes directly from our operational systems.
No Complex Claims Process
Eligible cases follow predefined service rules.
Clear Settlement
Compensation is settled through account credit or billing adjustment.
Know Your Service.Know Your Protection.
Talk to our team about route-specific service standards.
